Refund & Cancellation Policy

Last updated: 9 September 2026

We want you to be satisfied with what you buy from INDAL KP. This policy sets out clearly when you can cancel, when you can get your money back, and how long it takes. It applies to everything sold through www.indalkp.com.

1. Summary

What you boughtCancellation windowRefund

Digital downloadBefore download / access100%

Digital downloadAfter download / accessNot refundable, except where faulty

Subscription or membershipAny time before next renewalNo further charges; current period runs out

Booked consultation24+ hours before start100%

Booked consultationUnder 24 hours / no-showNot refundable

Custom projectBefore work starts100% of advance

Custom projectAfter work startsPro-rata, see section 5

Duplicate or failed chargeAny time100%

2. Digital products and downloads

Because digital files cannot be returned once they have been received, digital products are non-refundable once the file has been downloaded or access has been granted.

You are entitled to a full refund where:

The file is corrupt, incomplete or will not open, and we cannot supply a working replacement within 5 working days
The product delivered is materially different from what was described on the product page
You were charged more than once for the same item
You have not yet downloaded or accessed the file, and request cancellation within 7 days of purchase

Please try the replacement first — most issues are a file-format or software-version problem we can fix immediately.

3. Subscriptions, memberships and pricing plans

You may cancel a recurring plan at any time from your account, or by emailing indalkp@gmail.com.
Cancellation stops all future charges. You keep access until the end of the period you have already paid for.
We do not refund part-used periods, except where a renewal was charged in error or after you had already cancelled.
If a renewal is charged within 48 hours of a cancellation request that we failed to action, we refund it in full.
We give at least 7 days' notice by email before any price increase on a recurring plan.

4. Bookings and consultations

Cancel or reschedule free of charge up to 24 hours before the scheduled start time — full refund, or move to another slot at no cost.
Cancellations inside 24 hours, and no-shows, are not refundable, because the slot cannot be resold at short notice.
If we cancel or need to reschedule, you choose: a new slot, or a full refund.
Technical failure on our side that prevents the session going ahead is always refunded in full or rescheduled at your choice.

5. Custom and commissioned creative work

Custom work is priced against your specific brief and cannot be resold, so refunds are staged:

Stage reachedRefund of amount paid

Before any work has begun100%

Concept or sketch stage50%

First draft / animatic delivered25%

Final delivery, or after final files sentNo refund

Important points

Dissatisfaction with a creative direction that matches the agreed brief is handled through the included revision rounds, not through a refund.
Refunds are not available where the delay is caused by you — late feedback, late material, or changes to the brief after work started.
If we are unable to complete a project for any reason on our side, we refund every rupee paid for work not delivered.
Where a written quotation sets out different terms, that quotation prevails over this section.

6. Order cancellation by us

We may cancel an order and refund you in full if the item is unavailable, was priced or described in error, the payment could not be verified, or the brief is one we cannot deliver properly. We will always tell you why.

7. How to request a refund

Email indalkp@gmail.com with the subject line "Refund Request", including:

Your order or booking reference number
The email address used at checkout
The reason for the request
Screenshots, if the issue is a technical fault

What happens next

StepTimeline

We acknowledge your requestWithin 48 hours

We review and decideWithin 5 working days

Approved refund is initiatedWithin 3 working days of approval

Money reaches your account5–10 working days from initiation

Total: most refunds are back with you within 10 working days.

8. How refunds are paid

Refunds are always returned to the original payment method used at checkout, through Razorpay. We cannot refund to a different card, UPI ID or bank account.
Refunds are made in Indian Rupees (INR). If your bank converted the currency, the amount you receive may differ slightly because of exchange-rate movement and bank charges — those are outside our control.
Any payment-gateway fee borne by us is not deducted from your refund. You receive the full amount.
If your original payment method is closed or expired, contact your bank first; where they cannot accept the credit, contact us and we will agree an alternative.

9. Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank. Chargebacks are slow for everyone and we can almost always resolve the issue faster directly. We will supply full transaction records to the bank in any dispute.

10. Contact

INDAL KP Behind MIG-185, Hanuman Nagar, Kankarbagh, Patna Sadar, Patna – 800020, Bihar, India Email: indalkp@gmail.com · Phone: +91 9852716519 Monday–Saturday, 10:00 AM – 7:00 PM IST